Privacy Policy

About this Privacy Policy

We collect personally identifiable information about you to the extent you specifically provide to us. We use this information to: provide products, services and membership benefits you request; improve the content of our site; enhance your shopping experience; and for our own marketing and promotional purposes only.

In addition to the personal information you provide us, Key Brands uses technology that lets us know what type of browser you are using, the website from which you enter Key Brands, and the pages you view as you tour our site. This technology does not identify you personally – it simply helps us compile statistics about our guests and their use of our site. We use these statistics to improve our website design and content. 

What if you do not wish to receive promotional information as a result of using Key Brand’s website? 

If you prefer not to receive promotional information as a result of using Key Brands’s website, please send your request to: info@keybrands.com.

Your Consent

By using Key Brand’s website, you consent to our use of your information as described in this Online Privacy Policy. As we implement new technology and introduce new services, we will update our Online Privacy Policy, so we encourage you to review it often. 

Security

Key Brand uses Secure Socket Layering (SSL) to encrypt your personal credit information, including your credit card number before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at www.freezeithair.com is just as safe as giving your credit card number over the phone. 

Our Safe Shopping Guarantee

When you shop at www.freezeithair.com, you are protected by our Safe Shopping Guarantee: If your credit card information is stolen because you used your credit card to make an online purchase from Key Brands, we’ll make sure you don’t have to pay any fraudulent charges made to your account. Here’s how it works: If fraudulent charges are made to your credit card, you must notify your credit card company in accordance with its rules and procedures. Under the Fair Credit Billing Act, your credit card company cannot require you to pay more than $50.00 of the fraudulent charges. 

If your credit card company requires you to pay any part of this $50.00, then Key Brands will reimburse you up to $50.00. We will do so only if the unauthorized use of your credit card number occurred because you used it to purchase something online through www.freezeithair.com and only if you properly notified your credit card company. If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: 

UNAUTHORIZED DEALERS AND WARNING

 A note about sellers on Amazon.com: Many resellers who sell through Amazon.com are not authorized dealers of Key Brands International Ltd. (KBI) products. When purchasing KBI products on Amazon.com, it is important to note where the product is being "shipped from and sold by," which is stated clearly in the header for each product.

KBI is firmly committed to providing our customers with the best products through authorized retail stores and dealers. Our policy is to honor product warranties and guarantees on products purchased from an Authorized KBI retail store or dealer.  If you purchase a KBI product from an unauthorized dealer your KBI warranty and guarantee will not be valid.

REMINDER: WARRANTIES ARE NON-TRANSFERABLE. SECOND-HAND ITEMS, INCLUDING SALES FROM WEBSITES SUCH AS Amazon, EBAY AND CRAIG'S LIST, ARE NOT COVERED BY A KBI WARRANTY AND GUARANTEE.

KBI products are sold in the United States through a network of authorized retail stores and dealers selected by KBI. Some of these retail stores and dealers may have Internet sites on which they are authorized by KBI to sell a select mix of our products. KBI retail stores and dealers have been chosen for their ability to properly represent, and sell KBI products. KBI provides a warranty and guarantee on products sold only by our authorized retail stores and dealers.

Unfortunately, KBI products are sometimes sold by companies that are not authorized to do so. Goods sold by these unauthorized companies are not purchased from KBI; instead, they are acquired from a host of other sources. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to KBI warranty and guarantee coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use diligence when making your purchase.

Contact Us:

Key Brands International
16035 East Arrow Highway Irwindale,
CA 91706-2049 Phone: 626-337-5200
Email: info@keybrands.com